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ISO/IEC 20000-1 IT Service Management System (Awareness level) Course

180,00 € iva esclusa

A 4-hour course based on the ISO/IEC 20000-1 standard, delivered live, online or in person, by an instructor specialising in management systems. It raises awareness of IT service management and gives an overview of the value a Service Management System brings to an organisation.

Description

The ISO/IEC 20000-1 IT Service Management System course (Awareness level) raises awareness of IT service management and of the ISO/IEC 20000-1 standard, giving an overview of the value a Service Management System (SMS) brings to an organisation.

Taught by Dott.ssa Valentina Grazia Sapuppo, the course is delivered live, online or in person, in a single 4-hour lesson split into two modules: from the core concepts of IT service management to the structure and content of the standard.

4
Hours
2
Modules
1
Lesson
Live
Synchronous
Course information
Instructor
Dott.ssa Valentina Grazia Sapuppo
Level
Awareness
Training area
Management systems
Delivery
Synchronous, online or in person
Schedule
Shared upon enrolment
Participants
Classes of 8 to 40 participants
Who it is for
  • IT staff
  • Users of IT services
Objectives and expected outcomes

The course builds participants’ awareness of IT service management and of the ISO/IEC 20000-1 standard, with an overview of the value of a Service Management System.

By the end of the course, participants will:

  • understand the core concepts of IT service management and the value it creates for the organisation;
  • have an overall view of the ISO/IEC 20000-1 standard and its scope;
  • understand the role of a Service Management System and how each person can contribute to it.

Main topics

ā—IT service management ā—Service Management System (SMS)
ā—ISO/IEC 20000-1 standard ā—Value of an SMS for the organisation

Course programme

01 IT service management: concepts and value
02 ISO/IEC 20000-1: an overview
Prerequisites

A basic knowledge of management systems is recommended. No previous experience, preparatory courses or specific digital skills are required.

Methodology and materials

Live lesson
A single 4-hour synchronous session with the instructor, online or in person.
Downloadable materials
Course slides and summary sheet (card).

Certificate of attendance

A certificate of attendance is issued at the end of the course.