Process Improvement Awareness

Process Improvement Awareness

854,00 €

The Process Improvement Awareness course offers an introductory overview of the principles of business process improvement, helping participants read performance, recognise critical issues and consciously contribute to continuous improvement. The course, delivered in partnership with UnikeBe, gives a shared language and method to everyone involved in managing processes.

Description

Process Improvement Awareness

Understanding Processes, Performance and Problem Solving

The Process Improvement Awareness course offers an introductory overview of the principles of business process improvement, with the aim of building greater awareness of how operational activities can be analysed, simplified and made more effective.

The course helps participants understand the value of a structured approach to processes, focused on quality, reducing inefficiencies and continuously improving performance. The focus is on developing the ability to observe how business activities work, recognise critical issues and improvement opportunities, and contribute more consciously to achieving organisational goals.

Through a practical, accessible approach, the course fosters a value-oriented mindset, cross-functional collaboration and the pursuit of solutions that are sustainable over time. It is designed to give a shared language and method to everyone involved, directly or indirectly, in managing and improving processes.

2
Days
Live online
Synchronous format
6
Minimum participants
12
Maximum participants

The maximum number of participants is limited to ensure the quality of the hands-on exercises.

Who it is for

The course is aimed at professionals and staff involved in business processes, even without a specialist role in continuous improvement, who want to build greater awareness of how to contribute to optimising activities and organisational performance.

It is particularly suited to:

  • Function managers and department leads
  • Team leaders and operational coordinators
  • Project managers and those involved in managing cross-functional activities
  • Professionals in quality, operations, production, services and customer care
  • Administrative and technical staff involved in internal processes
  • People on professional growth or organisational change paths
  • Organisations that want to spread a culture of continuous improvement at every level

The course is also suitable for those approaching process improvement for the first time and looking for a clear, concrete introduction that applies directly to their day-to-day work.

Objectives
  • Develop the ability to read and interpret business processes
  • Understand and analyse performance through concrete indicators
  • Actively contribute to identifying and solving operational problems

Key topics

ā—Process Thinking ā—Waste Identification
ā—Customer Journey ā—Process Mapping
ā—Voice of Customer ā—Root Cause Analysis
ā—Lean Principles ā—Problem Solving Basics
ā—KPI and Performance Measurement ā—Standardisation and Improvement

Certificate of attendance

A certificate of attendance is issued at the end of the course.